Meet Mahmoud Koja, a seasoned professional with over 18 years of experience in telecommunication and digital transformation. Mahmoud has a proven track record of driving growth and operational excellence in a variety of areas, including after-sales, product management, customer service, technical support, product quality, and account management.

Mahmoud is Six Sigma and data science certified, with extensive knowledge of process mining and value stream mapping. He also has a strong background in project management, post-sales operations, business processes, and data analytics. His broad understanding of principles in sales, accounting, marketing, and supply chains makes him a well-rounded and versatile professional.

Mahmoud's ability to design and develop plans, policies, and processes within an organization's scope using technology-driven processes, such as business intelligence (BI), is unparalleled. He understands client needs and supports business decision-making. Mahmoud's strong organizational and presentation skills make him customer-focused, playing different roles in product management, technical support, customer success, and business development.

Mahmoud has worked in different levels of organizations, from startups to international giants like Nokia and Microsoft, as well as SaaS companies. This has given him a wealth of experience in seeing and learning multiple operating models, cultures, technologies, and industries. He is experienced with OEM and manufacturer processes to build a new brand from end-to-end with full customization of hardware and software development.

Mahmoud has developed post-sales strategies and customer experiences at the distributor and partner level. He is responsible for fulfilling customer service agreements (SLA), KPI and vendor base management. Mahmoud manages and supports supply chain processes for raw materials and recycling processes. He is also responsible for several products from inspection to phase-out and developing the product's roadmap and entire value chain through the product lifecycle.

Mahmoud can translate product roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteria. He has excellent knowledge of the MEA market and local cultures of the Middle East region. Mahmoud has extensive experience in leading, managing, and coaching teams, including staffing and training development.